The Role of Learning and Creativity in the Quality and Innovation Process
نویسندگان
چکیده
This paper examines the role of knowledge management and organisational learning in quality management and organisational innovation, and proposes an integrative and holistic model of the Learning Approach to Quality and Innovation, incorporating relevant insights from each perspective. The cross-disciplinary model postulates a higher platform of competitive advantage based on creative quality and value innovation. The characteristics and reflexes associated with the attainment of such a platform are also tentatively defined through the 5-S Model of Creative Quality and Value Innovation.
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